As you know by now, a lot has changed in the last week due to the COVID-19 outbreak and we wanted to reach out to you in order to apprise you of what is happening here in Sunriver. We want to reassure you that in these uncertain times regarding travel and your vacation, your safety and well-being continues to be our main priority for you.
The first thing we want you to know is that Sunriver as a community is not shut down, but the restaurant services are limited. This may very well be the perfect time to connect with your family by playing board games, soaking in the hot tub, going on bike rides, hiking and doing so many other things Sunriver has to offer. All that said, we want you to be aware that a number of services are currently closed in Sunriver and the surrounding area. A few of those services include, but are not limited to Mt Bachelor, the SHARC indoor pool only facility and most restaurants for dine in services. Many of the restaurants offer delivery or take out. Several of the restaurants such as the Sunriver Brewing Company and Blondies are offering take out and/or deliveries for food and even growlers of their award- winning beer. The groceries stores and the shops are open as well.
To your safety, our vacation rental homes are thoroughly cleaned, sanitized and disinfected between each stay. In fact, a vacation rental home may very well be one of the safest places you could possibly be during these uncertain times. Our properties are thoroughly cleaned with commercial grade cleaning agents and our linens are washed off site at commercial grade temperatures with commercial grade detergents. We are also taking extra measures to ensure your safety in our vacation rental properties.
It is also important to note that Sunriver has medical services available at High Desert Medicine (HDM). HDM can see patients as needed as well as test for COVID-19 and other illnesses as well. They have modified their office procedures so that there is little to not patient interaction in their common spaces.
In light of the current situation, we want to provide flexibility and assistance to our guests so we have adjusted our rental policies for reservations with stay dates through April 30th to allow you to change your dates of stay if you choose to. We will be following the policies of most major venues and you will be able to move your reservation dates.
Our company is a privately owned, small business. Our staff relies on us to provide their living wage and benefits. Our first priority is to the consumer for safety and our second priority to our staff for a living. As mentioned before, there is no need to cancel your reservation and we want to continue to offer you a safe place to get away from the city and spend quality time with family.
One of the benefits of staying in a vacation rental is that you are sharing the space with people you know and care about. You can cook your own meals in your vacation home a explore beautiful Central Oregon using your personal vehicle. Our outdoor setting is second to none and offers unlimited ability to social distance yourself and family. Another great benefit that we offer is that with most of our properties, you will check in directly at the home through our electronic door lock system. Fresh mountain air on a nice walk or bike ride in Sunriver may very well give you a revived peace of mind.
Mountain Resort Properties has been in close communications with several other locally owned vacation rental management companies here in Sunriver so that we can collectively make the best decisions for the community and our guests. The collection of these companies represents literally hundreds of years of local experience in this industry. All these businesses, including Mountain Resort Properties are taking very similar precautionary measures and adopting similar policies. We all want to thank our valued customers for working with professional management companies as opposed to renting properties that may not hold the same level of professional standards and ability to properly respond to situations like this.
If you rented through a third-party entity (VRBO, AirBnb, Bookingpal etc.) you may have purchased trip insurance and can present a claim directly. Please note that when booking through these third-party booking engines they simply direct you to book through our website and charge you a booking fee of up to 10% of your booking total. It is always better to book directly through the property management company – guaranteed.
We know that this is a personal decision for everyone. It is important to us that you choose what is best for you and your family. Our staff is working very hard to insure you, your family and friends have a restful, worry-free vacation. The weather is transitioning to spring and it will be summer before you know it. We look forward to seeing you.
Warm regards,
Tim Hadley
Owner/Operator
Mountain Resort Properties
