"In 2014 my wife and I bought our first vacation home (rental) in Sunriver. At that time we selected a Sunriver-based property management company that had been operating in Sunriver for numerous years. In 2016, we bought our second vacation home (rental).
Property Management responsibilities were added to the same Sunriver-based property
management company. Shortly thereafter (in 2016) the Sunriver-based property management company was sold to a national property management company based in Portland, Oregon. Because of our relationship with the team based here in Sunriver, we stayed with the new national property management company. Unfortunately, between 2016 and 2020 policies, procedure and operational behaviors mandated by the national property
management company showed a lack of understanding of the Sunriver market and a general disregard for the rights of the property owners.
In 2020, we transferred the property management responsibilities for both properties to Mountain Resort Properties (a Sunriver-based entity). Mountain Resort Properties has been operating as a Sunriver-based, family owned and operated entity since 1989. Because of changing personal objectives, we sold the first property mid-year 2020. During that sale, Mountain Resort Properties was supportive of our change in ownership and helped both us and our real estate agent facilitate that sale.
During the past four years Mountain Resort Properties has functioned above and beyond the call-of-duty in all aspects of the property management of our home at 10 Puma Lane. Reservation booking, rental fee collection, housekeeping, status communications and general maintenance have all been 5 star levels of effort. The staff is always inviting, understanding, jovial and quick to serve.
Because of changing personal objectives, we have recently executed a sale of the property at 10 Puma Lane. During this sale, Mountain Resort Properties was once again supportive of our change in ownership and functioned as our real estate agent to facilitate that sale. That was another 5 star levels of effort on their part.
We are sad to be leaving the Sunriver community, but change is a way of life. As we leave we want to pass on the highest recommendation possible to the new owners and owners in general to consider Mountain Resort Properties and enjoy the relationship and support that we have enjoyed."
Stanley R Young & Diana C Young
Owner's: 10 Puma
"I want to tell you how much we have appreciated your management of our condo throughout the years. Your entire team has been responsive, helpful, accommodating and such a pleasure to work with. Your cleaning crew is simply, the best! If you ever need references, we would be happy to provide them."
Sunriver Property Owner: M. McCoy
(off program due to sale of condo)
"It has been a pleasure working with you and the MRP team the past 7 years. Thank you for all the ways you took care of our home. The friendliness and professionalism of the MRP team is without compare, top notch. Thank you for woking with us and our broker in the selling of our home. Wishing you every blessing in the years ahead."
Sunriver Property Owner: Dean & Sue S.
"Bob and I are down at the condo for the week. I wanted to share with you and your cleaning crew that whoever cleaned our unit last did an exceptional job! It was wonderful, also, we really like all the white linens. They brighten up the rooms for sure.
Thanks for all you do for us!"
Sunriver Property Owner: CH
"Tim and his team have taken great care in managing our vacation home. If you are an owner with a vacation rental home, please contact Tim to get to know the Mountain Resort way."
Sunriver Property Owner: D.S.
"The home looked great! From your cleaning and preparation. We're much happier than our prior services. :)"
Sunriver Property Owner: Rotter
"I want to reiterate that our decision to remove our home from the renal pool is in no way reflective of Mt. Resort's service. You do such a great job of renting our home and we would just like to have more access to it...thus our decision to remove it from the rental market.
Our decision to place our home in a rental pool was difficult. And, in the three years we've been with you, we've been so happy with your service. From the friendly check-in staff to your attention to everything important... wheather that be keeping the house clean or seeing to any little (or big) maintenance need on a timely basis... we never had to worry about our home. Every employee with whom we had contact was pleasant and professional. Please pass on our sincere thanks for what they do! Should we know of anyone who is looking for a property management company in Sunriver...or if we decide to put our home back in the pool, Mt. Resort will be our first call."
Marcia & Mario
Owner: 8 Look Out
"Kudos to Mountain Resort. The condo looks absolutely beautiful! Thank you to all who work so hard to make this home look great."
Owner: 2 Fairway Village Condo
"My wife, Cindy, and I, have owned and rented 7 Vine Maple for eight years. Under a different management company for three years, we saw ever declining revenues and questionable increasing management fees. Five years ago we met Rich and Debbie, owners and operators of Mountain Resort Properties. With their advise and management, our revenues increased dramatically, and costs declined. They, as well as their staff, are consistently available, professional, and cordial. We felt we made new friends and a great business find."
Gary and Cindy Gardner
Owner: 7 Vine Maple
"My wife, and I, have been home owners in Sunriver since the year 2000. During that period, we have used four full-service property management companies. One for a year, one for a disastrous 2 months, and the third up until last August. Our gross paid rentals for the first 8 months of 2014 were 15,000 dollars with our last rental company. For the same time period in 2015 with Mountain Resort Properties, our gross rentals are over 24,000 dollars. Same home. Nothing new.
Why the big difference? And why would someone want to switch to Mountain Resort?
Have you ever looked at the rental contracts? Usually 15 plus pages of rules and charges benefiting the rental company. Things such as charging the homeowner for part of the renter's cleaning fee. Or limiting the number of days you can rent your home directly to friends. Or limiting how many days you can use your own home in high rental seasons like summer or holidays. The worst for us was being forced to allow travel agents to use our home for free several days per year.
Let's get back to why you should consider Mountain Resort Properties. Have you seen their contract? 2 pages long. I couldn't believe it. Just the basic responsibilities for both parties. No homeowner cleaning fees for renters. No limits on renting to friends or limits on your personal or family use. Plus a fair, simple, and equitable commission schedule.
But the best reason to use Mountain Resort is their customer service. First of all we met with their property manager and really fine tuned the rental rates to maximize our rental return. Then the booking staff all came out and looked at our home so they could really describe our home to prospective renters.
Then they advertise your home on several nationwide vacation rental websites. And what extra does all that cost you? Nothing! Just their commission. No extra charge. No monthly management fee.
Yes, I was surprised too. You know when we were with our previous rental management company, my wife and I always felt the renter was by far the most important thing to them. The bottom line is the staff and the people who own and manage Mountain Resort Properties treat the owner like the most important part of the rental equation. We appreciate that. You will too.
Tom and Sue Pettinger
Owner: Topflite 15
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