Mountain Resort Properties Celebrates 20 Years!
Mountain Resort Properties Celebrates 20 Years
September 2009 Issue
The Hadley’s started out managing about 20 homes and grew to the approximately 70 homes currently in their management program. “We focused on quality homes, not quantity. We really only started promoting and looking to grow our property management the past 18 months,” Rich Hadley said. “Our conversion rate is frankly amazing. We’ve kept the same customers for years and years. Just about the only reason homeowners leave our management program is because they sell or move into them.” “I’ve enjoyed the 20 years,” said Debbie. “I most enjoy the owners and guests. I like taking care of guests. We’ve always been blessed with good staff who convert calls into bookings. We like a hands-on situation, taking care of guests. We have a very high return client ratio. To us every call, every person, is important.” The emergency number for Mountain Resort guests and clients to call is Rich and Debbie’s personal cell phone. They said they still receive and respond to the occasional after midnight call.
The Hadley’s raised their children in Sunriver and have included them in their business. Son Tim has worked for Mountain Resort for 15 years, nine years as a licensed real estate agent and more recently as Mountain Resort’s information technology manager. Tim’s wife, Danielle, has been a key person in Mountain Resort’s cleaning and security services. Tim and Danielle have a 15-year-old son, Brody, and 9-year-old daughter, Taylyn, that Rich and Debbie hope will become a third generation of the family who work for the company.
Rich and Debbie’s daughter, Jennifer, started working for the company after graduation from college. She helped develop the Spring River Plaza on Spring River Road just south of Sunriver. Jennifer was the point person for the Summit Xpress grocery store and Base Camp Grill located in the plaza. Base Camp Grill was sold but Jennifer continues to manage Summit Xpress and works for Mountain Resort Properties accounting department. Jennifer and her husband, Andre Gregorio, have a 2-year-old son, Deacon, and are expecting a daughter.
Mountain Resort employs 12 people full-time and another four to eight people seasonally. Two of the 12 employees are Realtors, with Rich serving as the principal broker. The company has given back to the community through volunteer service. For 15 years Mountain Resort Properties employees picked up litter alongside Highway 97. Rich served seven years on the Central Oregon Visitors Association board and four years on the Sunriver Chamber of Commerce Board of Directors. The company has donated to local causes and charities including cystic fibrosis, Shriners and local high school athletics. Rich played in the East-West Shrine game in 1973.
“We are proud to be one of the founding partners of the Mavericks recreation and athletic facilities. We originally encouraged the Sunriver Owners Association to buy the prep school site and when that didn’t happen we stepped up. We felt it was important not to let Sunriver become stagnant and non-competitive in the resort industry. We’ve developed more recreation and a better vacation experience, rain or shine, so more guests will continue to come to Sunriver. We surveyed owners and guests over the years and the number one thing they continued to ask for was an indoor pool. Mavericks delivers that and a lot more,” Rich Hadley said.
Rich said Mountain Resort Properties was one of the companies that started working with SROA to pay recreation access fees “so guests could get a great vacation experience without being charged at every turn.” Mountain Resort Properties spent most of its 20 years in business located in building 11 in the Village at Sunriver. The company recently moved to building 13 to make way for the demolition of building 11. The Hadley’s said business was up more than 10% from 2007 to 2008, though was down for the first half of 2009. “With all the changes taking place in the resort industry and the economy in general, we are striving to create a better value product to keep us ahead of the curve and to remain successful for another 20 years. Thank you, Sunriver, for your continued support,” Rich Hadley said.
Information: http://www.mtresort.com/ or (800) 346-6337.