Where do I pick up/drop off keys?
How do I get to your office? Pick up & drop off keys at the Mountain Resort properties, Inc. office which is located in the Sunriver Village Mall..Building #11. (Behind Bank of the Cascades) From Hwy. 97, travel approximately two miles to Sunriver's main entrance (Abbot Dr). Follow Abbot Dr. for about 1/10 mile, turn right on to Beaver Dr. We are the third driveway on the left off Beaver Dr.

What are your office hours?
Mountain Resort Properties is open from 8:00 am till 6:00 pm Monday - Friday, 8:30 am till 5:00 PM Saturday and 8:30 am till 5:00 PM Sunday. The only day we are closed is Christmas Day.

What time is check in/check out?
Check in is at 4:30 PM Check out is at 11:00 am. Check in time may be delayed during peak season dates.

What if we arrive after closing?
We do have after hours check in. If you are not here by closing time we will put a key to your unit in the lock box located on the front of our office. Be sure to bring your paperwork because it contains all the information you need to access the lock box You may be sharing the lock box with someone else so take only the key with your number on it. If you do have an after hours emergency please call 541) 480-4634.

How old do I have to be to rent your homes/condos?
Registered guest must be 21 years of age or older. Subletting of rental home is prohibited.

What about housekeeping service?
Mountain Resort Properties cleans prior to your arrival and again after you leave.

What is expected of the renter upon departure?
Return keys to the rental office. (Except hot tub or pool key-Leave them by the phone) General pickup is required of renter, however, if renter strips beds or starts the dishwasher, it is greatly appreciated. Return heat to 55° and auto.

What is included with the home?
Kitchen cooking utensils, dishes & silverware, coffee maker, linens and towels are provided. Mountain Resort also provides a starter supply of hand and dishwasher soap, laundry detergent, toilet paper, paper towels, and garbage bags. Renter provides all personal items, edibles (this includes condiments & spices) and foil or saran wrap.

What is the cancellation policy?
Cancellation 60 days or less, prior to arrival will result in the loss of total deposit unless we can rebook the home/condo for the same dates at which point there will be a $35.00 cancellation/handling fee. Cancellation 61 days or more will result in a $35.00 cancellation/handling fee. Since the weather is beyond our control, we cannot give refunds due to the weather.

Can we have an extra person (or child) sleep on the floor/sofa in sleeping bags?
Unfortunately, no (unless they're under the age of five). Sunriver and Deschutes County (5.12.020) have occupancy ordinances designed to keep Sunriver the place you'd like to come back to. It is designed not to overtax the water, sewage, road, and other systems required in maintaining a smooth flowing environment. Only the number of people stated in the description of the property and on the postings in the home are permitted to sleep in the home. Violation of the maximum overnight occupancy is a class B infraction and subjects each occupant to a maximum of a $100.00 fine. Per owners contracts, maximum occupancy may be less than allowed by Deschutes County occupancy ordinance.

Where do I park my RV/Boat/Trailer?
These vehicles must be parked in the owner storage area located near circle 4. The cost is $8.00 per night with a refundable $20.00 key deposit. Renter must arrange space via the SROA during regular hours of business 8:00 am - 5:00 PM Monday through Friday. The phone number is 541) 593-2411. Please direct all questions regarding this matter to the SROA.

What if we lose a personal item?
Mountain Resort Properties is not responsible for lost or stolen items, however we do keep any items we find in our homes for 30 days to be claimed. Al lost items will be returned to their owner, COD + $5.00

What if something in the home doesn't work or is broken?
Simply call the front desk and let us know. While we can't guarantee equipment function 100%, repairs to malfunctioning equipment will be done as soon as possible. We will attempt to fix any problems in a timely manner and with in our means.

What if we lose a key?
A $15.00 lost key charge for each house key not returned to to the management office upon check out.

Can we bring our pet?
Yes! We do have several homes that allow pets. There is a one time nonrefundable pet fee of $50.00.

Do the homes/condos have cable?
Yes!

Are there phones in the homes/condos?
Phones are available in all homes. For your convenience we offer free local and long distance in all rentals.

Is high speed Internet available?
We do have high speed Internet in several of our homes. Look at the property description/special features column on our website for details.

Is there a BBQ?
Yes! Gas BBQ's, along with propane is provided unless otherwise noted in the unit description. Charcoal BBQ's are not permitted in Sunriver due to the threat of fire.

Are there bikes included with the rental?
Many of our homes/condos include bikes but there are also rental shop in Sunriver. We can provide you with discounts on bike rentals.

What is Sunriver and what is there to do?
Sunriver is a resort community approximately 3300+ acres. Sunriver has two 18 hole championship golf courses, 29 outdoor tennis court, two Olympic size pools, Marina/canoeing, riding stables, 35+ miles of paved bike paths, nature center, observatory, bird watching, white water rafting, restaurants, shopping. The Deschutes River boarders the West side of Sunriver for 5+ miles, surrounded by Deschutes National Forest and only 18 miles from Mt. Bachelor. Other activities within an hour or two (most less) of Sunriver include the High Desert Museum, Lava River Caves, Lava Butte, Lava Cast Forest, Crater Lake, Smith Rock and More!